Updated at 05.07.2024

This user agreement is a legal document establishing your rights and obligations as a User of the collectorsshop.ru website in relations with: Collector`s Shop IP Ivanov Matvey Vladimirovich INN 246109590381 OGRNIP 324246800088186. The text of this User Agreement is permanently posted on the Internet at https://collectorsshop.ru/terms, contains all the essential terms and is an offer from Collector`s Shop IP Ivanov Matvey Vladimirovich INN 246109590381 OGRNIP 3242468000881866 to enter into an agreement with any third party using the Internet site https://collectorsshop.ru (including all subdomains) on the terms specified in the text of this agreement conditions. Thus, in accordance with the provisions of paragraph 2 of Article 437 of the Civil Code of the Russian Federation, the text of this agreement is a public offer.

1.1. Service (Site) is an Internet resource located on the Internet at the address (domain name): https://collectorsshop.ru/ (including all subdomains).
1.2. The owner of the Service (Site) is Collector`s Shop IP Ivanov Matvey Vladimirovich INN 246109590381 OGRNIP 3242468000881866.
1.3. Administration - the owner of the site, as well as persons acting on behalf of the Service, providing technical support for the Service, as well as, if necessary, support for Users.
1.4. Visitor is a person who does not register on the Site, but who gets the opportunity to view the information available to the Site Visitor posted on the site, contact technical support of the site, without the right to make purchases and sales when using the Service.
1.5. User is a person registered on the Site and acting as a seller or buyer when using the Service.

1.6. Parties - Service and User.
1.7. Commission is the Service's remuneration for the provision of site Services to Users.
1.8. Site services - technical and consulting support services provided by the Service for the benefit of Users, as well as intermediary services in the interaction between Users when buying and selling Game Items.
1.9. Seller's announcement is a notice posted by the User-seller on the website about the desire to sell a Game Item that belongs to him, confirming that the User has a specific Game Item.
1.10. Buyer's Application is an offer (offer) made by the User-buyer to purchase a specific Game item at a price set by the Service.
1.11. Game item - additional digital content created by third-party companies and owned by the User, as well as plush toys owned by the User.

The user has the right:

2.1. The Service is an online platform on which User-sellers place their offers for the sale of Game Items that belong to them in the public domain, and User-Buyers purchase the posted Game Items. The functioning of the Service is ensured by the Administration on the terms provided for herein agreement.
2.2. The Service is not the owner, possessor, copyright holder or creator of Game Items. All Game Items posted on the Site belong to the Users. The Service is not a party to the purchase and sale transaction, but acts as a guarantor of the parties’ fulfillment of their obligations under the contract . The Administration of the Service is not responsible for the actions (inaction) of Users, including the accuracy of the information posted by Users and the compliance of such information with the legislation of the Russian Federation.
2.3. The Service is not a mass media.
2.4. Using the Site as a Visitor or registering a person as a User means unconditional and unconditional acceptance of the terms of this Agreement.
2.5. To make purchases and sales when using the Service, the Visitor must go through the registration procedure on the Site in one of the following ways: - log into the site through a valid account in VK, Google or Steam; - register by indicating your nickname , email address and account password.
2.6. By registering on the site, the User, in accordance with the requirements of Article 9 of the Federal Law of July 27, 2006 No. 152-FZ On Personal Data, gives his consent to automated, as well as without the use of automation tools, processing his personal data, including:
—nickname;
—email address;
—payment and transaction data;
—cookies;
—IP address and other data.
2.7.The visitor, by using the Site, gives his consent to automated, as well as without the use of automation tools, processing of his personal data, including:
—cookies;
—IP address and other data.
2.8. The collection and processing of personal data is carried out by the Service solely in connection with the conclusion of an agreement to which the User is a party. Personal data of users is not distributed by the Service, nor is it provided to third parties without the consent of the User and is used by the Service solely for the execution of the specified agreement and concluding agreements with the subject of personal data.
2.9. The User agrees and acknowledges that changes to this Agreement entail a change in the legal relationship between the Service and the Users. Such changes come into force from the moment they are published on the Site.
2.10. The User undertakes to independently monitor changes to the terms of this Agreement. If the User disagrees with the relevant changes, the User is obliged to stop using the Site and refuse the services provided by the Administration.

3.1. In order to be able to sell their Game Items, the User contacts the Administration and requests access to the Site tools for posting a Seller Advertisement. The Administration provides the User with the tools necessary for posting, with a specific scope of tools (functions) that transferred to the User, is determined in each case at the discretion of the Administration. The Administration has the right, if there are appropriate reasons (for example, in case of violation of the Terms of this agreement), to reasonably refuse to provide the User with tools (functions), and also to terminate the User’s access to the tools (functions).
3.2. All information that becomes available to the Seller User while working on the portal is not subject to disclosure and is confidential. When working on our portal, the Seller User confirms that he has read and agrees with the terms and conditions Privacy Policies
3.3. The user-seller, who has access to the tools (functions) of the Site, places on the site an advertisement of the seller about the desire to sell the Game item that belongs to him. The user-seller is obliged to find in the existing catalog the Game item that he has in stock, and report using the functions of the Site about the presence of such a Game Item.
3.4. When starting to work on the site as a seller, the User-seller is obliged to put the distinctive signs of the staff of our site so that other Users can identify him and distinguish him from scammers. For these purposes, the User-seller is obliged to indicate the group tag in his nickname Collector's Shop on Steam or accompany your profile description with the following quote: Always in touch with you, your Collector's Shop team.
3.5. For the necessary assistance, the User-seller can always contact the technical support of the Site.
3.6. The Seller User does not have the right to ignore the Administration and the Buyer User for more than 24 hours. If the Seller User plans to be absent from the network for more than 24 hours, he is obliged to notify the Administration and the Buyer User about this in advance.
3.7. The user-seller should not change the status of orders without reason, since changing the status to something that does not correspond to reality can mislead the user-buyer. That is why the user-seller is obliged to change the status of the transaction (order) only after the corresponding stage of the transaction has occurred
3.8. The seller user is obliged to ship orders on time and not delay the shipment of Game Items without a valid reason.
3.9. The Administration, based on the Advertisements posted on the website, creates a catalog of Game Items available for purchase and sale using the Service.
3.10. The final price for specific Game items of the same type is determined by the Administration in agreement with the User-sellers who have posted Advertisements for the sale of Game items of this type. Agreement with the policy of the Service regarding setting prices for goods, Ads for the sale of which are posted on Website is a prerequisite for the sale of Game Items using the Service.
3.11. If the User-seller has active orders (i.e. accepted applications), such User has an obligation to transfer Game items to the User-buyer. This obligation also remains if the Service makes a reasoned decision to restrict access Seller User to the Site tools (or about blocking the User’s account).

3.12. When communicating with buyers, the Seller User is obliged to:
— when adding a buyer as a friend, write to him: “Thank you for using Collector's Shop,” then introduce yourself and notify the buyer about the processing and delivery times for the selected Game item in accordance with clause 4.6 of this Agreement;
— during the period between placing an order and its receipt by the buyer, provide the buyer with all the necessary links to various sections of the Site for a more comfortable transaction, as well as answer buyer questions as far as possible;
— do not ignore questions (messages) of buyers. If necessary, explain to the buyer that he can obtain the necessary information by sending a request to the Administration via email, [email protected], or by contacting the site's technical support (https://collectorsshop.ru/support), or to the Site community on the VKontakte social network (https://vk.com/collectorsshop);
— communicate with the buyer in a competent and understandable language, giving timely answers to his questions;
— when sending a product (gift), notify the client about this and write: “Best wishes, Collector's Shop team
— when sending a Game item, indicate who exactly the product (gift) came from, leaving the signature: a) “Sent via *collectorsshop.ru*”; b) “We wish you good luck and all the best, Collector's Shop team We wish you good luck, Collector’s Shop team;
—after completing the order, ask the buyer to leave a review.
3.13. The user-seller is strictly prohibited from conducting transactions directly with the User-buyer, even if the buyer has been friends with the seller for a sufficient amount of time and has bought Game Items from him previously, since making transactions bypassing the Service puts jeopardizing both the manager’s inventory and the buyer’s funds, as well as the reputation of the Site.
3.14. If the Seller User fails to comply with the rules provided for in this Agreement, including the rules for communication with buyers, the Administration may limit the Seller User's access to the tools (functions) of the Site.

4.1. The user-buyer who wishes to purchase a specific Game Item carefully studies its description. If necessary, the User-buyer must confirm that he has read the description of the product. If the selected Game Item suits the User-buyer, he adds the Game item to the cart, selects one of the payment methods and pays for the cost of the product using the selected method.
4.2. After payment is made, the funds are credited to the Service account and stored there until the selected game item is transferred to the User-buyer by the User-seller.
4.3. The user-buyer can also replenish the balance of funds in his personal account. In this case, the Service stores and records the user's funds in his personal account. The funds on the balance in the user's personal account can be spent by him for the purchase of Game items or can be returned by the Service at the request of the User-buyer in compliance with the rules provided for in this Agreement and Return Policy.
4.4. After paying for the cost of the goods, the buyer's request for his desire to purchase a specific game item at the price set by the Service becomes available to Seller Users.
4.5. The right to conclude an agreement with the User-buyer is granted to the User-seller who is the first to process this application, after which the application becomes inactive. Acceptance by the User-seller of the Buyer's Application is an acceptance to conclude a transaction on the proposed terms.
4.6. The term for the transfer of the Game item is determined by the terms of the games and services in which the corresponding digital content is distributed, and does not depend on the Administration. In particular, the delivery times for individual goods are:
— for Game items from the Battle Pass sections—at least 30 calendar days from the date of order. Such game items are sent to the buyer as a gift; — for Battle Passes, their levels, as well as for Dota+ subscriptions—not less than 30 calendar days from the date of placing the order. Such game items are sent to the buyer as a gift;
— for Game items from the Services section — no more than 7 calendar days from the date of placing the order;
— for Steam points—dispatch is carried out within 24 hours from the moment the order is placed, but points are credited to the User's account within 14 calendar days from the date of dispatch;
— for Game items from the Weather effects sections, Arcana quality items - no more than 14 calendar days from the date of ordering. Transfer of goods from the Weather effects section, Arcana quality items is carried out by exchange;
— for Game items from the Plush Toys section—dispatch is carried out within 3 business days from the moment the order is placed. The delivery time of the goods is determined by the postal service organization carrying out the delivery. The specific period for the transfer of Game content is established by agreement between the buyer and the seller, but cannot exceed 45 calendar days from the date of placing the order.
4.7. Issues related to the return of funds to the User-buyer, including the grounds for the return, the procedure and timing of such a return, are determined Return Policy.
4.8. Concluding purchase and sale transactions between Users bypassing the Service is not allowed. The Service does not bear any responsibility for the actions of Users in the purchase and sale of Game items made bypassing the Service.

5.1. Transfer of funds to the Service occurs through a bank transfer to the Service's account or to an account in electronic payment systems owned by the Service.
5.2. The service stores and records funds transferred in accordance with clauses 4.2, 4.3 of this Agreement in the User's personal account.
5.3. All monetary transactions are made in rubles, including all applicable taxes, commissions of payment systems.
5.4. By performing transactions using the Service, the User confirms that he is the owner of the accounts, bank cards or other payment methods (means) used to make the payment.
5.5. The user bears the risk of paying any fees, taxes or other costs associated with conducting transactions using the selected payment method (option.
5.6. Refunds are carried out by the Service at the request of the User in the cases and in the manner provided for Return Policy .

6.1. The commission for the provision of intermediary services by the Service is withheld from the amount of money dstv transferred by the Buyer User to the Service account. Payment for the Game Item is transferred by the Service in favor of the User-seller, taking into account the commission deduction made.
6.2. The Commission amount is:
— for items from the 2015 Battle Pass — 13%;
— for items from Battle Passes 2016, 2017 — 18%;
— for other items from battle passes (for subsequent years) — 23%;
— for Arcana quality items, Weather effects, Dota+ subscription, Battle Pass and its levels - 5%;
—for Steam points—15%;
— for Services — 20%;
— for Plush toys — 15%.
6.3. Payment based on the results of the order can be received by the User-seller at any time and to any payment system. Payment is made within 24 hours from the date of submitting an application for payment through the support system or through personal messages to the administrator (if provided that the necessary details for payment are provided). The seller user can notify the administrator about the desired time for receiving payment in advance - in this way the administrator can better plan his schedule.
6.4. The application for payment must contain details and a current nickname on the site. Funds are paid to the Seller User only for transferred (completed) orders.
6.5. If the Seller User executes several active orders at once, payment is made simultaneously for all completed orders.
6.6. Transfer of funds from the Site account to the account of the Seller User is not made if the Seller User refuses to fulfill his active orders.
6.7. In the event that the Seller User or the Service decide to terminate cooperation, payment of funds due to the Seller User for completed orders is made only after the Seller User has completed the remaining active orders (if any).

7.1. The Administration provides the Seller User with the opportunity to independently publish, post and edit Advertisements about the availability of Game Content.
7.2. The Administration does not have the ability to control the compliance of the information posted by the User on the Site with the legislation of the Russian Federation.
7.3. The user has the right to use the “Ask a Question” function in the section https://collectorsshop.ru/support to obtain the necessary information from the Administration. The user also has the right to ask a question of interest to him in the Site community on the Vkontakte social network (https://vk.com/collectorsshop).
7.4. The Owner has the right to send information messages to the User at the email address specified by the User in the Personal Account. The User hereby agrees to receive such messages from the Service. The User has the right to refuse mailings at any time by sending a written refusal by email [email protected], or by submitting a corresponding application to the technical support of the Site (https://collectorsshop.ru/support), or to the Site community on the VKontakte social network (https://vk.com/collectorsshop).
7.5. The Service has the right in the manner provided for in paragraph 2.7 7.6. The Administration has the right to carry out preventive work on the Site with temporary suspension of the Site.
7.6. The Administration has the right to carry out preventive work on the Site with temporary suspension of the Site.

8.1. The User undertakes to familiarize himself with the current version of the Agreement each time he visits the Site. The User, when using the Service, is obliged to comply with the terms of the Agreement in force (current) at the time of such use.
8.2. The User confirms that he is over 14 years old and has the right to enter into an agreement with the Service, as well as the right to give his consent to the processing of his personal data.
8.3. The User undertakes to comply with the terms of the Agreement in force at the time the User uses the Site.
8.4. The user has no right to:
— disseminate information that is aimed at promoting war, inciting national, racial or religious hatred and enmity, as well as other information for the dissemination of which criminal or administrative liability is provided;
— interfere with the functionality of the site;
— perform actions aimed at misleading other Users;
— transfer your account and/or login and password of your account to third parties for use;
— register an account on behalf of or instead of another person, except in cases provided for by the legislation of the Russian Federation;
— post materials of an advertising, erotic, pornographic or offensive nature, as well as other information, the placement of which is prohibited or contrary to the norms of the current legislation of the Russian Federation;
— post materials and information of an advertising nature on the Site;
— use scripts (programs) for automated collection of information or interaction with the Site;
— commit fraudulent actions that may result in damage to the Service and/or other Users.

9.1. Any trademarks, logos, skins, works of art and other intellectual property (registered or unregistered) presented on the Site belong to their respective owners. Any intellectual property posted on the site is illustrative and taken from open sources and are not used by the Service for profit.
9.2. The Administration is not responsible for malfunctions, errors and failures in the operation of software and/or hardware that ensure the functioning of the Site that arose for reasons beyond the control of the Administration, as well as for the User's associated losses.
9.3. The Administration is not responsible for any indirect (indirect) losses and/or lost profits of the User and/or third parties, loss of information as a result of the use or inability to use the Service, as well as for losses arising due to the fault of third parties.
9.4. The Administration does not give the User any guarantees about the performance of the Service. The User agrees to use the Service as it functions, without any guarantees or representations.
9.5. The Administration is not responsible for losses caused to the User as a result of the communication of false information by other Users and third parties, as well as for losses caused by the actions and/or inaction of the above persons.
9.6. The Administration is not responsible for direct and indirect losses of the User if these losses are caused by the fact that the User, before purchasing the Game Item, did not familiarize himself with the description of the product, the timing and procedures for its delivery, etc.
9.7. In the event that the User incurs direct losses caused by the culpable actions or inaction of the Administration, such losses are subject to compensation from the Administration, provided that the fact of incurring losses is proven.
9.8. The User-seller who has violated the terms of the purchase and sale agreement for a game item (for example, by not transferring to the buyer the Game Item specified in the application) is liable to the User-buyer and the Administration for losses incurred by the latter as a result of the guilty actions of the User-seller
9.9. The Administration does not verify the accuracy of the information posted by Users on the site, as well as the compliance of this information with legal requirements. If facts are established that indicate the unreliability or illegality of information posted by Users, the Administration has the right to delete the relevant information unilaterally.
9.10. Using the Service for one's own selfish purposes, including deceiving other Users, abusing the return system, as well as any other abuse of one's rights, is not permitted. If the Administration has evidence that the User is committing abuse when using the Service , The Administration has the right to block the account of such a User for a period of 7 days up to permanent (lifelong) blocking of the account.
9.11. If the User violates the terms of the Agreement, the Administration has the right to unilaterally refuse to fulfill the Agreement and prohibit the User from using the Service by blocking the account.

10.1. All notices, messages and documents within the framework of the Parties' fulfillment of obligations arising from the Agreement must be sent by one of the parties to the proper email address of the other party. For the Administration, the proper email address is considered to be: [email protected]; for the User, such an address is considered to be the email address specified by the User during registration; the address specified in the User's personal account; the address specified by the User when contacting technical support.
10.2. Any information received by the Parties as a result of the conclusion, execution and termination of this Agreement is confidential information and is not subject to disclosure to third parties.
10.3. The Agreement comes into force from the moment the User registers on the Site, which is accompanied by mandatory reading of the terms of this Agreement, and continues until terminated in accordance with the terms of this Agreement.
10.4. The User may terminate his Account at any time by notifying the Administration via email [email protected], or by contacting the site's technical support (https://collectorsshop.ru/support), or to the Site community on the VKontakte social network (https://vk.com/collectorsshop).
10.5. The Administration may block the User's access to the account at any time if the User commits any violation of the terms of this Agreement.
10.6. The obligations of the parties arising from the conclusion, execution and termination of this Agreement are subject to the law of the Russian Federation.
10.7. An integral part of this agreement are Return Policy and Privacy Policy (https://collectorsshop.ru/privacy)
10.8. The pre-trial procedure for resolving disputes is mandatory. The party intending to go to court is obliged to send to the other party a scanned version of the claim by official email, containing the signature of the person who sent such a claim. The period for consideration of the claim by the other party is 30 working days from the date of receipt.

PLEASE READ THIS RETURN POLICY CAREFULLY BEFORE MAKING ANY PURCHASE ON THE SITE

This document is an integral part of the User Agreement, permanently posted on the Internet at the address https://collectorsshop.ru/termsBy making a purchase using the Service, you acknowledge that you have read, understood, and fully agree to this Returns Policy. You may request a refund for all purchases made using the Service, as provided in this Policy. For Returns funds, you must contact the technical support service of the Site (https://collectorsshop.ru/support) or to the Site community on the VKontakte social network (https://vk.com/collectorsshop). More detailed information is provided below, but you can always contact the refund support team to receive a personalized answer to your question.

BASES FOR REFUND

11.1. The Store guarantees the possibility of returning funds to the Site's balance, subject to the User contacting the Site's technical support with a request for a refund within the following periods:
— 24 hours from the moment of ordering for Weather effects, Arcana quality items, Services and Steam points;
—within 30 calendar days from the date of placing an order for all other categories of goods, but only on condition that the Game item chosen by the buyer has not yet been transferred to him by the seller. In this case, within the first 7 calendar days, returns are made regardless of consent of the seller; after 7 calendar days, returns are made exclusively with the consent of the seller.
In this case, the User's application (appeal) must be submitted within the specified time frame, regardless of how long it will take to resolve the issue of refund. For example, if the User's application is submitted within the specified period, and bank details for a refund provided outside the established period, the User is not considered to have missed the deadline for a refund.
11.2. The Store guarantees the possibility of returning funds in a way convenient for the User (Site balance, electronic money, bank account, etc.) if the goods were not transferred to the buyer within 15 calendar days from the expiration of the period established by the User Agreement transfer of the Game item.
11.3. The Store guarantees the possibility of returning funds in a way convenient for the User (Site balance, electronic money, bank account, etc.) in the event that the Game item cannot be delivered to the buyer for reasons beyond his control.
11.4. Refunds to the Site balance are also carried out if the buyer has not contacted the seller in any way within 7 calendar days from the date of placing the order (including not adding him as a friend on the Steam service) or has not responded to the seller's messages.

REFUND PROCEDURE

11.5. Subject to the conditions stipulated in clauses 11.1–11.4 of this Policy, the Store has no right to refuse a refund to the User.
11.6. Refunds cannot be made without the consent of the User, except as provided in clause 11.4 of this Policy.
11.7. Regardless of the payment method chosen by the buyer, refunds are made only to the balance of the Site. The exceptions are the cases provided for in paragraphs 11.2, 11.3, 11.8 and 11.9 of this Policy.
11.8. Refunds to the User's bank account using the details specified by the User (or in another way convenient for the User) are possible only for the following categories of goods: Dota+ subscription, battle pass and its levels.
11.9. Regardless of the occurrence of the conditions provided for in paragraphs 11.2, 11.3 and 11.8 of this Policy, the Service may, at its sole discretion, return the User's funds to his bank account or in another way convenient for the User (if there is a User request for such a return)
11.10. Refund of funds to the User's bank account (or in another way) if the User has performed the following sequence of actions: a) The User fills out an Application for the purchase of a Game item, then requests from the Service a refund of funds to the Site balance for purchased Game item; b) the User, using the funds returned to the Site’s balance, purchases goods from the categories provided for in paragraph 11.8 of this Policy; c) The User requests a refund to his bank account (or otherwise) for a newly purchased Game item. Such actions of the User are regarded by the Service as abuse and may lead to blocking of the User's account.
11.11. Refunds to the User's bank account are possible provided that the request for a refund was received within the time frame and under the conditions provided for in paragraph11.1 of this Policy.
11.12. A return cannot be issued for the purpose of ordering the same item at a lower price if the price has changed. For example, a return cannot be issued if, at the time the Return Request is received, the same item is in the User's cart, awaiting payment (or if the same product has already been purchased by the User at the time of completing the Return Application).
11.13. Only the amount of money actually paid by the User is subject to a refund, regardless of changes in the price of the selected Game Item. Commissions paid by the User when paying for the selected Game Item are not refundable from the Service.
11.14. Refunds, provided that the User complies with all the necessary conditions and if there are grounds for a return, are carried out within 24 hours from the moment the Service receives from the User the necessary details for the return of funds. In the event that the refund is carried out to the balance of the Site, then such a refund is made within 24 hours from the moment the User submits an application for a refund.
11.15. The possibility of making a refund was added as a mechanism to protect the buyer both from unscrupulous sellers and from various circumstances beyond the control of buyers. Using the return system for personal gain (for example, to purchase the same product, but at lower price) is an abuse that harms the seller of the goods and violates his rights. If the Administration has reasonable suspicions that the User is abusing the returns system, then for this particular User the returns system may be prohibited by the Administration.
11.16. To return funds, the User must contact the Site technical support service (https://collectorsshop.ru/support), or by email [email protected], or to the Site community on the VKontakte social network (https://vk.com/collectorsshop).